Global Business Services

GBS Services

Your business acceleration partner to drive optimal change and growth

Overview

Survive and thrive in today’s highly competitive world with agile GBS

The COVID-19 global pandemic has been a turning point in more ways than one. While it has served as a major setback for economies and businesses, it has also opened opportunities for new innovations and shifts in perspective. The changes we are seeing are a direct reflection of the world’s capability to adapt and evolve during the most challenging times. And it is far truer for truly global businesses like the shared services industry, which spans across borders, nations, and geographic locations.

Today more than ever it’s important for organisations to bring down costs arising from their outsourcing perspectives as they contend with the pressures of the changing marketplace. However, whatever transformative change an organisation adopts, it’s not going to bear any results unless it is deployed seamlessly and quickly. In today’s context, Global Business Services (GBS) plays a vital role in enabling an agile engagement model that meets the client’s urgency while ensuring flexibility and financial viability. In our experience, an end-to-end GBS offers the answer to the uncertainty of the ‘new normal’ and can be the differentiator between success and obsolescence.

MIND focuses on understanding the strategic vision of our clients and assessing how GBS can align with their business strategy to boost efficiency and profitability. Our GBS offering span process delivery, integration, and automation to accelerate product development and stimulate exceptional performance. Specifically, we extend end-to-end support to our clients – from initial strategy development through the implementation and launch of GBS to model refinement over time.

Our Unique Approach

Flexibility and agility move into the spotlight, overthrowing cost as the only motivator

Whatever your business goal is, MIND can help you achieve it. Our GBS practice empowers you to focus on what you do best while we take care of everything else. Our unique approach to global business services helps to build strategic capabilities that optimise operations and contribute to your business outcomes.

Intelligence and Insights

We leverage intelligent digital technologies and analytical insights to help you achieve business outcomes and competitive advantage.

Human + Machine Talent

We combine human and machine talent to convert high-impact opportunities into effective business process transformations.

Diverse Data

We use structured and unstructured data derived from diverse sources to help you make informed decisions.

Work Orchestration

We help companies to effectively orchestrate the allocation of work, ensuring the right resource is used for the given task.

Our Key Accelerators

Powering your company transformation with MIND GBS

Strategic and Maturity Assessment

MIND conducts thorough strategic and maturity assessment of the client’s operations to develop KPI-based business process transformation roadmaps.

Robust Resource Strategy

As a business strategy consultant, MIND helps companies to develop strategies for talent acquisition, development and retention.

Strong Governance and Compliance

We implement industry-specific practices to build a robust governance and compliance landscape for companies, thus improving overall global business services performance.

Seamless Transition

MIND leverages intelligent tools, online mode of collaboration and smart delivery centres to seamlessly accelerate the pace of transition.

Focus on Business Process Transformation

We assist organisations to implement and integrate automation and other disruptive technologies into their GBS models, ensuring end-to-end business process transformation.

We Deliver Assurance

Moving beyond business as usual with MIND GBS assurance

Cost Savings Assurance

We assure companies achieve their cost optimisation agendas by helping to improve cash flow, increase CSAT and drive revenue.

Service Assurance

MIND provides consistent and high-quality GBS X.0 services across all stages of business process transformation, thus maximising client satisfaction.

Transformation Assurance

Our GBS practice ensures end-to-end business process transformation, helping companies to achieve their strategic business objectives.

Our Service Portfolio

Empower your business by harnessing comprehensive GBS capabilities

Finance and Accounting

We help to meet your current and future finance and accounting (F&A) requirements, delivering maximum value to business.

Talent and HR

MIND GBS HR-related services help to measure the success of your talent-management plans and processes.

Procurement and Contract Management

We help to streamline and optimise your procurement and contract processes, ensuring business resiliency.

Sales and O/B logistics

We aim to transform your sales and O/B logistics processes, ensuring business agility and responsiveness.

Case Studies

Converging transformation and growth to integrate innovation

Insights

Derive inspiration from information

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