Application Development & Maintenance

The main activities involved in this phase include finalizing project locations, infrastructure requirements and key personnel, drawing up meeting schedules, formulating training plans.

Key team members are identified and deployed. Responsibilities and roles of the MIND team members are defined.
Communication plan is prepared to ensure effective communication with the client. Roles and responsibilities of the client teams are also documented and agreed on.
Various teams/groups that interact, maintain, support the application are identified along with their key contacts
Overall project schedule is established along with monitoring and reporting system
Information is gathered on the following broad areas:

General Background Information: Client’s business background, application’s context, current usage and future plans, business objective for outsourcing application maintenance, application maintenance portfolio
Technical Information: operating systems, application architecture, languages used, databases, operating/deployment environment, application domain knowledge, functional requirements, communication protocol
Tool and Equipment Usage: Hardware, software used for deployment, testing, configuration management, workflow, project management
Metrics: Current metrics used, desired metrics
Expected Maintenance Goals: Desired state covering Corrective, Adaptive, Performance and Perfective maintenance goals
Training and Other Resources: Documentation, training resources available for knowledge acquisition
Current Maintenance Resources

Internal: Key Contacts and their roles, responsibilities, availability
Third Party: Roles, responsibilities, availability, key contacts, related documentation
Planning customer/supplier relations - A schedule of meetings is produced, and authorized representatives and people in charge from both parties to the contract are appointed. A steering committee is formed to coordinate and monitor the maintenance project. A schedule of joint meetings (MIND and Client) with key contacts of various third party teams/ groups involved in the support and maintenance of the application is prepared.
Project intranet is setup to manage project documentation, access Project Management System and Project Issue Management System, publish meeting calendars, memos and other project related information.
Baseline service-level metrics are defined and approved by the Steering Committee