Remote Support Services
services we offer
Client’s business is entirely dependent on its IT infrastructure. The maximum uptime of IT Infrastructure leads to uninterrupted business, which in turn results in increase in revenue for client. Remote Infrastructure Management provides cost effective 24*7 operations to support global time zones for client’s business. Remote Infrastructure Management includes the monitoring and management of client’s business critical IT infrastructure through Remote Infrastructure Management, ITService Desk and Professional Services (Consultancy, Implementation and Management).
With its vast experience in IT Infrastructure support field, MIND has developed a 24x7x365 Network Operation Center in its Noida facility which is offering 24x7 remote support services to its customers hence helping them to offload their tension in maintaining the IT Infrastructure to MIND and focus on their core activities. MIND Remote Support services are derived by strict SLA’s which in turn helps customers in achieving desired results from the support services.
Our Remote Support services include:
- › Online Helpdesk System
- › Remote Desktop support
- › Network Security services including Perimeter as well as End Point security
- › Support on Microsoft Services including MS Active Directory, MS Exchange Email, MS Collaboration Tools, MS Share Point services etc
- › Red hat Linux Management
- › Work Flow management
- › Network and application performance monitoring governed by MIND strong IT Processes, MIND team is providing periodic customized reports to the customers.
Value Proposition
- › Improved IT infrastructure uptime and productivity
- › Simplified operations management & Focus on core competencies
- › Enhanced ability to adopt new technology
- › Transparency and control
- › Better Return On IT Investment (ROI)
- › Scalability on the fly: upgrade or downgrade according to the requirements and avoid fixed overhead costs
- › Industry best practices & quality
- › Cost Efficiency: Drive down the IT infrastructure cost by as much as 40%
- › Proactive problem identification and Preemptive problem resolution.
