24*7 real time monitoring
services we offer
Our Network Operation Center (NOC) monitoring & reporting solutions are the integration of advanced monitoring technology, ITIL-based service procedures and real-time reporting capabilities along with experienced network engineers, which enables your IT team to have complete insight of your network performance round the clock — 24x7x365.
We only report on what makes sense to your business — whether it's every incident or only major alarm. Depending on the selected level of service, our NOC staff will perform the following tasks:
- › Timely reporting of the incident
- › Troubleshooting
- › Escalation — either to our expert staff or yours.
We offer customized services specially tailored for your business.
NOC Monitoring and Reporting Solutions
Our focus is to empower our client to be more profitable and more productive using NOC monitoring and reporting solutions that supplement their existing network and IT resources.
We ensure maximum uptime 24*7 for your mission-critical applications along with optimising performance of your data and voice infrastructure. Our matchless NOC monitoring and reporting capabilities helps Carriers and Enterprises break the vicious cycle of network failures.
Why NOC monitoring and reporting
- › Significant reduction in downtime
- › Rapid resolution to incidents occurring around the clock
- › Increased end user and customer satisfaction
- › Increased job satisfaction of network and IT support staff
We provide monitoring services for the following
- › Applications
- › Servers
- › Routers
- › Switches - Ethernet, Optical
- › VoIP
- › MPLS,ATM,DWDM, SONET
- › UPS-IP Based and/or SNMP/WMI/Script supported devices
- › SLA Monitoring
- › 24x7 NOC Service Desk
- › 24x7 NOC Real Time Monitoring
- › NOC Reporting -Web Based Reporting
- › Defined delivery processes with agreed upon SLA and metrics to be measured.
- › Infosim- Network Management Software for performance and uptime monitoring
- › Issue Management System -Web based issue management system for SLA tracking
- › Audio & Video Conferencing equipment to interact remotely with client & partners.
- › Remote Support through Internet using WebEx Support Center
- › Consolidated view and unified reporting of the infrastructure providing the actual health status
- › Incident & Problem Management
Our 24x7 NOC monitoring and reporting solutions ensures quick resolution of network issues backed with detailed information to benchmark network performance. This information is helpful in performing root cause analysis for the problems affecting the network.
- › Application Development & Maintenance
- › Infrastructure Management Services
24*7 real time monitoring
- › Product Development & Management
- › Engineering Solutions
- › Enterprise Solutions