Enterprise IT Helpdesk
services we offer

Help Desk plays an important part in the provision of IT Services. It is very often the first point-of-contact for the business users using IT services when something does not work as expected. The Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies.
Running an IT Help Desk operation has always been an expensive proposition for any organizations. Often, organizations attempt to reduce the cost of IT Help Desks by outsourcing Help Desk services to other companies, but this can lead to other business challenges since the Help Desk remains the most frequent interface for IT - any drop in service level is quickly noticed by internal customers and complaints are voiced to internal business leaders.
MIND provides an integrated end-user support and Help Desk offering. Combining the immediacy of desk-side support with highly trained and affordable remote or onsite helpdesk professionals provides the best to internal customers.

Highlights of Help Desk Services:

We at MIND use Enterprise IT Helpdesk called OTRS (Open Source Ticket Request System) which is powerful ticket-based email management software based on ITIL processes. OTRS is being used not just in MIND but also in entire SMG.

Currently OTRS is handing:

MIND’s value proposition