Methdology

MIND’s application maintenance and support methodology enables effective and efficient maintenance of large-scale applications on global basis. MINDmaintain is based on global distributed delivery model in which maintenance activities are performed at multiple locations: customer site, near customer site and on offshore location. MIND enables to offer application maintenance and support services customised as per the application and customer’s requirements. MIND emphasizes on continuous process improvements through QA, Training, Service Monitoring based on standard metrics and Knowledge Management.

Organisations have gained the following benefits by outsourcing application management using MINDmaintain:

Reduce maintenance costs
Increase in efficiency, productivity, predictability
Re-deploy internal resources on strategic IT initiatives
Rapid response to changing requirements and priorities
Improved end-user satisfaction and software quality
Structured documentation and training

MIND methodology is a synergistic combination of people, processes and tools. This section provides an overview of salient features for each of these important components of MIND. The following sections describe how these components combine, interact and realize to create a functioning maintenance methodology.