| MIND is a niche player in ERP domain with in depth experience in manufacturing process with specialization in Automobile sector. Back up team with extensive experience in manufacturing processes and ERP implementation. We have implemented and supported ERP solutions at more than 40 locations. |
| Our strengths include:- |
- Infrastructure
Dedicated team of Functional & technical experts Project Issue Management System (PIMS) to maintain complete call status and history
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- Knowledge
In depth knowledge of manufacturing domain and ERP’s Hands on Experience on Standard ERP’s implementation and support Resource pooling for non specific tasks
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- Quality Process/ Certifications
Strong processes in compliance with SEI CMM Level 5 Testing team for ensuring quality of delivery
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- Complete support activities
On Site Support Dedicated On site resource at client In time call resolution as per the SLA Testing before go live on production Closing the call into PIMS with detail document and update to end user via email Escalation of calls as per escalation sheet Coordination with help desk team to provide solution (for escalated calls)
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- Remote Support
Help Desk team consisting of highly skilled ERP professionals to provide agreed support Testing of solution before delivering to the client Coordinating with on site resource to provide the solution with detailed document
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