| MIND is a niche player in ERP domain with in depth experience in manufacturing process with specialization in Automobile sector. Back up team with extensive experience in manufacturing processes and ERP implementation. We have implemented and supported ERP solutions at more than 40 locations. |
| Our strengths include:- |
- Infrastructure
Dedicated team of Functional & technical experts
Project Issue Management System (PIMS) to maintain complete call status and history
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- Knowledge
In depth knowledge of manufacturing domain and ERP’s
Hands on Experience on Standard ERP’s implementation and support
Resource pooling for non specific tasks
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- Quality Process/ Certifications
Strong processes in compliance with SEI CMM Level 5
Testing team for ensuring quality of delivery
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- Complete support activities
On Site Support
Dedicated On site resource at client
In time call resolution as per the SLA
Testing before go live on production
Closing the call into PIMS with detail document and update to end user via email
Escalation of calls as per escalation sheet
Coordination with help desk team to provide solution (for escalated calls)
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- Remote Support
Help Desk team consisting of highly skilled ERP professionals to provide agreed support
Testing of solution before delivering to the client
Coordinating with on site resource to provide the solution with detailed document
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