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Enterprise IT Helpdesk |
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| | | Enterprise Helpdesk | The key objective of this offering is to have a centralized enterprise helpdesk for all issues related to IT infrastructure and applications. MIND’s value proposition: A single window client handling thereby simplifying the management of infrastructure for the organsiation. Overview of MIND Enterprise Helpdesk services | | Centralized Desktop Support | - Desktop Support services
- Asset Management Services
- Software Distribution
- License Management & Audits
- Application Rollout & Support
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| | Vendor Management | - Interaction with ISP, Telecom companies and suppliers
- Tracking Service Level agreements
- Contract Renewals
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| | Server & Storage Support | - Operating Software Support
- Web & Application Server support
- Messaging Servers (MS Exchange, Lotus Notes, Q Mail)
- File and Print Server
- Database Servers (MSSQL, My SQL, Oracle, DB2)
- Active Directory Support
- Storage solutions (SAN & NAS)
- Data Backup and Replication
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| | Application Support | - Operating System Support
- Web & Application Servers
- Messaging Server
- File & Print Server
- Database Server
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| | Highlights of Help Desk Services: | - Single window solution
- Defined delivery processes with mutually agreed Service level agreement’s and metrics to be measured
- Service level agreement monitoring using automated tools.
- On-tap availability of skilled resources and domain experts
- Consolidated and unified view/reporting of the infrastructure giving the actual health status.
- Use of automated tools to monitor the uptime and performance of your servers, services and network
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