Our Quality Initiatives
A CMM Level 5 assessed Company.
We believe in Quality as a path to achieve customer satisfaction and so our approach has always been Quality driven to achieve maximum customer satisfaction .Our decade long Quality Journey certificate testimony to this claim.
2002-Achieved ISO 9001:2000 certification
Within 2 years of establishment, we successfully achieved ISO 9001:2000
2003- QCD Initiatives
QCD stands for Quality, Cost, and Delivery. It specifies the commitment of the organization towards providing the client with best Quality, with reasonable price and on time delivery.
2005 - 2005 – Assessed at SEI CMM L5
Assessed at SEI CMM Level 5 by KPMG - Developed by the Software Engineering Institute (SEI) at Carnegie Mellon University in Pittsburgh, CMM—short for Capability Maturity Model—is a set of rigorous standards for software development that's based on five levels.
2006- Achieved ISO 27001:2005 certification
ISO 27001:2005 certification by BSI - ISO 27001:2005 is an international standard setting out the requirements for an Information Security Management System (ISMS). MIND's information security and business continuity policies are in compliance with ISO 27001 requirements. MIND has also defined Business Continuity (BC) and Disaster Recovery (DR) plans to mitigate risk of business disruption.
2009- Upgrade of ISO certification from ISO 9001:2000 to ISO 9001:2008
ISO 9001:2008 certification by American Quality Assessors - ISO 9001:2008 Quality management systems - Requirements is intended for use in any organization which designs, develops, manufactures, installs and/or services any product or provides any form of service.
2010- Global Helpdesk launched
Another milestone was achieved in the history of MIND with the launch of global helpdesk Services. We are proud to provide support services to our clients globally. Our automated processes are optimized to deliver high quality and cost effective support services. Our team of technical experts ensures that you get solutions with a peerless speed and precision.
